As a
potential customer, we want you to know that we take your privacy seriously. We
want you to know how we will store, process and use any information you give
us. This document gives you all these details so as to reassure you prior to
purchasing goods from this site.
1. What information do we collect and hold
about you?
a. Whilst you
are browsing our site, our servers will automatically collect information about
your computer; such information could be your IP address, browser type and
approximate geographical location.
b. If you
register with us so that you can place an order, we will also collect the
details you enter into the registration document. Your name, address, email
address and telephone number will be stored in a secure database accessible
only to the site administration team.
c. Your username
and password will be stored separately, and are not recoverable by humans. If
you forget your username or password, the only way to reset these is by using
the links on the appropriate page.
d. Any other
information you give to us in the course of browsing or buying products will be
treated as Personal Information.
2. How is this information stored?
a. All
information gathered automatically by our servers is stored in the server logs.
These are located only in the UK and are not accessible to any outside
organisations.
b. Information
you provide us such as registration details are stored in a secure database
held on a different server. As before, we undertake never to use servers which
are not located within secure data centres within the UK.
c. We will take
all practicable measures to ensure that your data cannot be viewed, altered,
misused or otherwise interfered with.
3. Do you use cookies?
a. We use
cookies (small text files which reside on your computer) to keep track of any
items you add to your shopping basket. We also use them to remember your
username and password whilst you are on our site. If you tick the box, we will
store this information securely on your computer so that you do not have to log
in each time you visit.
4. How will you use this information?
a. We
will use the information we hold about you in the following ways:
i. To register an account in your name
for our online shop.
ii. To
send you items you have purchased.
iii. To
inform you of the progress of any transaction.
iv. To
contact you if there are any problems with an order.
v. To
ensure you are able to use the website in the most appropriate manner.
vi. To
send you our newsletter if you have given us permission to do so.
vii. In
response to a request when required to do so by the appropriate legal
authorities.
b. We will not
use your information in any other way without your express prior consent. We
will never sell your details or release them to any third party marketing
organisation.
5. How secure are my credit card details?
In order to make your transaction as secure as possible, we
do not receive or process any of your credit card details. The completion of
our checkout process uses PaypalTM to
accept your payments. This allows us to use the most flexible payment system
possible, whilst protecting your details with a trusted, well-known payment
processor, who utilise extremely safe Secure Socket Layer technology to protect
you. Full details of the PaypalTM terms
and conditions may be found on their website.
6. How will I know if you change this
policy?
We will never knowingly reduce your rights as described here.
However, each and every time this document is updated, we will email you to let
you know. If you do not agree with any such changes, you may ask us to destroy/erase
any information we hold about you. This will, however, prevent you from using
our services again until such time as you agree to the privacy policy in force at
the time.
7. What rights do I have?
Under the Data Protection Act, we are obliged to provide you
with any personal information we hold about you. We may make a small charge for
this service to cover the costs of retrieving such information.
8. What else do I need to know?
a. This site
contains links to other, third-party websites. If you visit a third-party
website, our system automatically tells the site that you arrived from a link
on our site.
b. We cannot be
held responsible for the policy or privacy practices of any third-party website
you visit from a link on our site. You are advised to check any site you visit
for their privacy policy before entering any personal details on a site.
c. If we have
information about you which is inaccurate or otherwise requires to be changed,
please let us know. We will endeavour to correct it within 24 hours.
d. For all queries relating to this policy, please contact the site administrator using the links provided.
